Privacy Policy

1. Who is the data controller

HISPEED is an electric-mobility brand that sells electric bikes and mopeds in Brazil and acts as the controller of the personal data processed on this website.

Address: R. Comendador Abdo Schahin, 13 — Centro Histórico de São Paulo, São Paulo – SP, 01023-050.

Data Protection Officer (DPO) and privacy contact: office@hispeed.com.br.

2. Data we collect

• Identification and contact data you provide in forms: name, email, phone/WhatsApp and city/state.
• Business data (distributor registration): company name, tax ID (CNPJ) and estimated purchase volume.
• Navigation data collected automatically: IP address, device and browser type, pages visited, traffic source and interactions, via cookies and analytics tools.

3. How and why we use your data (legal bases)

• Respond to contact and quote requests — pre-contract steps and legitimate interest.
• Review and process distributor registrations — pre-contract steps and contract performance.
• Send communications and run remarketing and ads — based on your consent.
• Measure site performance and understand navigation — legitimate interest and/or cookie consent.
• Comply with legal and regulatory obligations.

4. Cookies and tracking technologies

We use first- and third-party cookies for site operation, analytics and advertising. The main tools are Google Analytics 4 (usage statistics) and the Meta Pixel (measurement and optimization of ads on Facebook and Instagram).

You can manage your consent through the cookie banner shown on the site and through your browser settings. Cookies essential to operation cannot be disabled.

5. Who we share with

We do not sell your data. We share only with providers that help us operate, under confidentiality obligations:

• Website hosting and infrastructure: Vercel.
• Corporate email: Zoho.
• Analytics and advertising: Google (GA4) and Meta (Pixel).
• CRM system for lead and order management.
• Competent authorities, when required by law.

6. International transfer

Some providers process data on servers located outside Brazil. In such cases, we apply safeguards to ensure an adequate level of protection, in line with the LGPD.

7. How long we keep it

We keep data for as long as necessary for the purposes of this Policy and to meet legal obligations. After that, data is deleted or anonymized.

8. Your rights

Under the LGPD, you may at any time:

• Confirm the existence of processing and access your data;
• Correct incomplete, inaccurate or outdated data;
• Request anonymization, blocking or deletion of unnecessary data;
• Request data portability;
• Withdraw consent;
• Get information about who we share your data with.

9. Security

We apply technical and organizational measures to protect your data against unauthorized access, loss, alteration or improper disclosure.

10. Minors

Our website is not directed to people under 18, and we do not knowingly collect their data.

11. Changes to this Policy

We may update this Policy from time to time. The last-updated date appears at the top of this document.

12. Contact

Questions about this Policy or to exercise your rights, write to office@hispeed.com.br.